Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@kasapeople.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@kasapeople.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kasapeople.com.

Refund & Return Policy

At KASA PEOPLE, we value your satisfaction and adhere to EU consumer laws to ensure a smooth return process:

  • Customers have the right to return or exchange items within 14 days of receipt.
  • Items must be returned in their original condition, with all tags and seals intact. Products must show no signs of wear, damage, stretching, or stains.
  • Products delivered in their own box must be returned in the original, undamaged packaging, as it is considered part of the product.
  • Customers are responsible for return shipping costs and any customs duties, except in cases where the product is faulty or incorrect.
  • If a returned product does not meet these conditions, KASA PEOPLE reserves the right to reject the return. Customers will be notified via email in such cases.

Once we receive and inspect the returned item:

  • If the item meets all return criteria, a refund will be processed within 14 days to the original payment method.
  • For items that fail inspection, the customer will be notified, and the return may be rejected or returned at the customer's expense.

Please use a secure delivery service to the following address, send us an e-mail notifying us about your return and provide us with a tracking number of your courier service:

KASA PEOPLE
Ambtmanstraat 14 A
2000 Antwerp, Belgium

E-mail: hello@kasapeople.com

For questions or assistance, contact us at hello@kasapeople.com.


Please note

Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the returns slip or invoice or packing slip.

Gift cards cannot be returned or exchanged for cash or any other forms of payments, not even partially.

Returns outside the 14-day time frame cannot be accepted by Kasa People.

If you still have a question about your return, don't hesitate to contact us via: hello@kasapeople.com